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Patients - please note that all telephone calls to and from the surgery are recorded, for training and quality purposes.

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Practice Management

Mrs Clair Fallows

Practice Manager

As Practice Manager, Clair is responsible for managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.


Ms Jenny Haddock

Reception Team Lead
Complaints Lead

Mrs Lynne Scarfe

IT & Administration Team Lead

Mrs Jane Deverell

Accounts Administrator

Mrs Ann Flint

Administration Assistant

Jenny, Lynne, Jane & Ann provide support to the entire practice team and ensure the smooth administrative running of the practice. They also provide key support to the Practice Manager.

Mrs Marilyn Jordan
Mrs Nicki Johnson
Ms Julie Weller

Marilyn, Nicki & Julie provide dedicated support for patient administration, and work alongside Lynne Scarfe.


Mrs Marilyn Browning
Miss Sylvie Edwards
Mrs Sandra Gaskin
Mrs Tracy Green
Miss Jodie Hockley
Miss Sophie Jones
Mrs Heather Scanlan
Ms Julie Weller

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Please remember our receptionists have a very difficult task to perform, and they must follow the doctors’ instructions. Understand that they may need to ask a few questions when dealing with certain requests, particularly when assessing urgency, and these questions are approved by the GPs. Please tell the receptionist if you wish to speak confidentially away from the public area as this can easily be arranged.

We appreciate patients with medical needs are sometimes distressed and hope our staff’s professional manner and courteous approach creates a calming atmosphere.


Mrs Lisa Townsend

Lisa provides support to our Doctors in processing their correspondence and referrals.

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