Patient Participation Group
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we have an online patient group called the R.E.A.L. Care Online Patient Participation Group Forum so that you can have your say.
‘REAL Care’ covers Rustington, East Preston, Angmering & Littlehampton, and is a place for patients from the six practices to meet online and discuss matters that are important to patients in the area and, more specifically, significant to Westcourt patients in our own private discussion area.
We would like to get more people involved in these groups. You do not have to be ill or a regular user of health services. We need people with all sorts of skills to get involved, including those who are prepared to read information, can understand data, are prepared to contribute or are just passionate about improving health services.
The ‘REAL Care PPG’ will become ‘owned’ and run by the patients in the group. We hope the groups will encourage a flow of information between the CCG, other healthcare professionals & organisations, and practices. We want to ensure that local patient voices influence and shape how the locality works for the population it covers.
All ‘REAL Care PPG’ members will be bound by the locality Terms of Reference, sent to you by your registered practice.
Patients from the following practices are welcome:
• Coppice & Angmering Medical Centre
• Fitzalan Medical Group
• The Lawns Surgery
• The Park Surgery
• Westcourt Medical Centre
• Willow Green Surgery
To become a member go to MyPPG and complete the short registration form. Your application will then be sent to the practice for approval, and you will be sent a copy of the Terms of Reference for the forum.
What is a Patient Participation Group?
Patient Participation Groups work closely with the Practice, and have an important role in allowing patients to let the Practice know what matters most to the patient population, what is working well and in some cases not so well, and in trying to help resolve any problems.
In effect, the group is a “Critical Friend”, to the Practice, promoting better understanding of what the patients may be thinking or saying about issues, whilst also helping to improve communication with patients by providing a newsletter with information linked to current health issues or how to access new services.
Patient Participation Groups can become involved in such things as Patient Surveys, Fundraising Events, Health Events, contributing to decisions and generally improving communication between patients and practice.
It is not, however, a forum for complaints, which should always be directed appropriately using our complaints procedure.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.