We Are Improving Access to Appointments
From 1st October 2018, GP and nurse appointments will be available during the evening and at the weekend for people across the area via "GP Access Hubs".
This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.
This aims to improve access to GP appointments and help local people to get the help and support they need.
The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.
The appointments will be available at local "GP Access Hubs" run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.
The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.
You book into the "GP Access Hubs" by ringing Reception on 01903 777000. You may also be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.
The hubs will be at neighbouring GP practices to Westcourt. The teams at the hubs will have access to your medical record with your consent, and any care they provide will be added to your medical record so we can continue any ongoing care.
If you have any questions about the service, please ask Reception for more information.
Measles Outbreak in Surrey
There is currently an outbreak of measles in Surrey. There are also confirmed measles outbreaks in Liverpool, Leeds and the West Midlands, as well as large outbreaks across Europe with Romania, Italy, Germany and Greece being the worst affected countries.
If you have a rash and don't feel very well, please do not come to the surgery or attend your local A&E. Call us or NHS 111 for advice - that way, if you do have measles, you won't pass it on to anyone else. It can be a fatal disease if someone has a weak immune system and can't fight it off, or if a pregnant woman catches measles, it can harm the baby.
Measles is serious - call ahead and get advice!
Measles Advice (poster)
New Technology in the Surgery!
We have now launched MJog Messenger, a smartphone app for receiving appointment reminders and other related healthcare! For more information, click on the link below:
Global Shortage - Hepatitis A & B Vaccines
There is a global shortage of Hepatitis A & B vaccinations; the Department of Health and Public Health England are working very closely with manufacturers of these vaccines to understand their supply situations.
Patients are advised that these vaccines will not be available in the practice for the immediate future and are advised to check travel clinics for availability. Vaccines provided by a private clinic will carry a charge.
You can still book travel appointments in the practice for all other vaccines and also receive travel advice for all other travel related diseases i.e. Malaria, Dengue Fever and Zika Virus.
More information is available on the Public Health England website.
The current situation is unlikely to change for the next 2-6 months so please look out for updates.
Friends & Family Test - we need your feedback!
NHS England are requesting all practices in the UK to ask patients who attend appointments to answer a question (called the Friends & Family Test) regarding the quality of service we provide. If you've had a recent appointment, or telephone consultation, with a doctor or nurse please do fill in the form by clicking here.
If you allow us to communicate with you via mobile phone, you will receive a text message approximately 2 hours after attending an appointment, asking for your feedback via text. Follow the instructions in the text and let us know your thoughts. You can also complete the form at the Reception Desk, or via the online patient services.
Results can be found on the NHS Choices website.
During September 2018 we had a total of 375 responses from patients:
- 275 patients would be extremely likely to recommend us to their friends and family;
- 64 patients would be likely to recommend us;
- 16 patients were neither likely nor unlikely to recommend us;
- 7 patients would be unlikely to recommend us;
- 9 patients would be extremely unlikely to recommend us;
- 4 patients weren't sure.
We are very grateful to patients who take the time to respond. Your feedback helps us assess the effectiveness and efficiency of our services, and to make sure we are doing things right.
If you have a concern or complaint you would like to address with us, please do so using the practice's complaints procedure. Leaving anonymous feedback via the Friends & Family Test means we are unable to look further into individual issues. Please only use the Friends and Family Test for general feedback.
REPEAT PRESCRIPTIONS VIA THE AUTOMATED TELEPHONE SYSTEM
You can now use the automated telephone system to order your repeat prescriptions. All you will need is a 6 digit pin number which you can request from Reception and this can be a number of your choice.
As usual, please allow 72 hours for your prescription request to be processed.