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Patients - please note that all telephone calls to and from the surgery are recorded, for training and quality purposes.

Do you have a disability or sensory loss and need information in different ways? Click on the "Accessibility Information" link under Further Information on the right of this page.

Do you want to login to our online appointments / prescription service? The links are at the bottom of the page in the 'Online Services' section, or you can click here.

Want to know how to treat a cold, cough or sore throat? Click here for information on a range of minor ailments.

Online Services - Appointments and Repeat Prescriptions

Access the appointment system


With our online services through 'SystmOnline'  you can now access your local GP services at home, work or on the move — wherever you can connect to the internet. What's more, because 'SystmOnline' is a 24 hour online service you can do this in your own time, day or night.

You can: 

  • book an appointment;
  • order repeat prescriptions and request medication;
  • view your Summary Care Record and/or Detailed Coded Record (specific consent required). Please go to the bottom of this page for more information;
  • change your contact details;
  • take part in our practice questionnaires and surveys.

Guidance on how to use the service can be found below.


If you have an iPhone you can download the 'SystmOnline' app from the App Store, or from Google Play for Android phones.

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Registering for Online Services with 'SystmOnline'

The registration is simple - You can either to come into the practice to register or you can print out the form below, fill it out and bring it into the practice. We will need to see photographic ID, such as a current Passport or Photocard Driving Licence, in order to register you. Once we have updated our records and registered you at the practice to use the online services we will issue you with a username and password.

Parents will be able to have a username and password for their children. Similarly, carers of people with disabilities will be able to take a username and password for them.

Online Registration & Consent

Logging in to SystmOnline

Once you have received a username and a random password, log in to the SystmOnline web module.

Enter your user name and password and click 'Login'. You will then see the SystmOnline Home Page, which shows your details and Westcourt Medical centre's contact details at the top.

You can navigate to all the online services from here, and can return to the Home Page by clicking 'Home' in the blue menu bar, or by clicking the 'Back' button on any page.


Managing Prescriptions with SystmOnline

For certain drugs, you can request a new prescription.

Click the Current Prescriptions link on the Home Page, or the Current Prescriptions button on the main menu bar.

All current repeat prescriptions are listed with the drug, dosage, quantity, last issued date and status. An empty tick box in the left-hand column means you can ask for a new prescription for that drug.

To request a repeat prescription:

  1. Select the drug by ticking the box in the left-hand column. If the item you require is not listed or if you need to include further information with your request, type the details into the Medication Request Notes field. When providing this information, you should bear in mind that it may be visible to all practice staff.
  2. Click Request Medication. The Medication Order Summary is displayed, stating that a request has been sent to the practice to re-prescribe the item(s), and that the prescription will be ready for collection in two working days (after 2.00pm).
  3. Click Return to Current Medication to return to the Current Prescriptions page where the status of the drug will show that it has been requested.


Changing your SystmOnline Password

You will initially be given a random password but you can change this to something more memorable. Passwords must be eight or more characters long and must contain at least one number and one non-alphanumeric character, e.g. '!' or '?'

  1. Click the Change Password link on the Home Page.
  2. Enter the current password.
  3. Enter the new password.
  4. Re-enter the new password.
  5. Click Submit. You are advised to memorise the new password, and not to write it down or disclose it to anyone else.

Click Back.

Accessing Your Medical Record Online

You can now access your detailed medical records via our online system. Please see the PDF leaflet below for more information and the benefits of access.

If you wish to apply to see your record, please download the PDF form below, or ask at Reception.

Patient Information Leaflet

Online Registration & Consent

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