About the Silver Line Helpline
The Silver Line is the confidential, free helpline for older people across the UK open every day and night of the year. Their specially trained helpline staff:
- Offer information, friendship and advice
- Link callers to local groups and services
- Offer regular befriending calls
- Protect and support those who are suffering abuse and neglect
Why does The Silver Line exist?
The statistics about older people and loneliness are frightening. More than half of all 75 year olds in the UK live alone and one in ten suffers “intense” loneliness but is reluctant to ask for help. In a poll conducted to mark the national launch of The Silver Line on 25 November 2013, 9 out of 10 older people told researchers that “a chat on the phone” is the most helpful solution when they feel lonely but 1 in 4 older people say they never or seldom have someone to chat to on the phone.
Who is it for?
The Silver Line is a helpline for older people – the Silver Generation. They have no strict age limits but most people they speak to are over 65. So, if you think it’s for you, it’s for you.
Are All Calls Free?
The Silver Line Helpline is free to callers.
They rely on charitable donations from organisations and individuals who care about the welfare and safety of older people to fund this vital new service.
Are all calls confidential?
The Silver Line is a confidential helpline.
Callers are free to express their feelings and describe their lives honestly, and can trust the call handlers to respect their privacy.
In cases of abuse or neglect, with the callers’ permission, they will involve specialist safeguarding organisations such as Action on Elder Abuse or Social Services.
Silver Line Friends and Silver Circles
If callers would like to be put in touch with Silver Line Friends, they can receive a regular weekly friendship call. Or they may like to join a Silver Circle and take part in a regular group call on subjects that interest them.
Silver Line Friends are volunteers who have contacted The Silver Line because they enjoy talking to older people. They are vetted and trained, and work in pairs for safeguarding and support.